What to Do If Your Amazon Prime Delivery Is Late
What to do if your Amazon Prime delivery is late
Amazon is renowned for its ultra-fast deliveries, merely even the biggest online retailer in the world tin can drop the ball from time to time. So how tin can yous avert an Amazon Prime late delivery? Afterward all, Amazon Prime members pay $119/year for expedited deliveries and the last thing y'all want as a paying fellow member is an Amazon Prime belatedly delivery.
Also, with Walmart Plus widely available, Prime members take more options than ever for expedited delivery. Here are some pointers on what to do if you receive an Amazon Prime number late delivery in the coming days, especially at present that Presidents Day sales are here.
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Agreement the perks
Although Amazon doesn't do much to promote its Amazon Prime late delivery refund policy, it's really a good one. In years by, whatsoever Amazon Prime customer who didn't get a delivery within two days on a two-day shipment, or within the hours Amazon specified, would qualify for one free month of Amazon Prime. (Keep in mind that mileage varied.)
The costless month was typically tacked on at the end of the period, and then subscribers' cease dates are extended one calendar month.
"If you received complimentary shipping through Amazon Prime, you may be eligible for a free ane-month extension when the promised delivery date isn't met," Amazon one time wrote on its customer service page. "Prime Extensions are express to one per costless trial and 12 for an almanac membership."
However, since the publishing of this article, that page has been updated to provide more general information most tardily shipments. It at present suggests that Amazon will offer you lot a refund on your shipping fees. Information technology makes no mention of Amazon Prime specifically. You volition instead need to contact Amazon client service, which according to many Internet users, will wind upwards giving yous a free calendar month.
Go along in listen that some internet users have reported even improve perks in return for a belatedly Amazon Prime delivery. Several posters have reported that the eastward-tailer offered anywhere from a $5 to $20 souvenir certificate toward whatsoever product on the site, a 20 percent discount on an Amazon Prime membership, or other offers.
It's unclear exactly what triggers Amazon to offering 1 deal over another, and it might have something to do with the fourth dimension of year and whether yous've complained before or not. Simply a quick expect online clearly shows that Amazon is willing to offer more than just an extra calendar month of Amazon Prime.
So, the question becomes, how exercise customers actually accept advantage of such deals when their packages are later than Amazon promised?
To contact Amazon, it's best to use the company's Contact Us page. Here you'll have the option to either conversation with a messaging assistant that can answer basic questions or straight users to the proper place to have their issue addressed.
The page also gives users the option of having Amazon call them, besides as a wait time, so they have a sense of how long it'll take to hear back from the visitor.
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If neither selection is suitable, Amazon also provides quick access to a slew of help pages on everything from checking an order and managing content on devices to getting aid with Amazon Prime and updating payment information.
Generally, Amazon recommends selecting the phone option to get back up more speedily; customers tin specify which phone number the rep should phone call. Still, online-chat waiting times aren't bad and we've been able to speak with Amazon reps after waiting merely a few minutes.
Talking to customer service
Once it's time to talk to a customer service rep, the process is somewhat uncomplicated. Customers simply ostend that they purchased a product and that it hasn't arrived. Amazon customer service will look into the claim, quickly make up one's mind that the packet hasn't arrived and, in most cases, automatically offering a free month of Amazon Prime number service.
Merely as mentioned, some people have been lucky enough to get more than a complimentary month of Prime, so it'due south a practiced idea for customers to button back a bit and explain why the delay is such an inconvenience.
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Perchance you ran out of disquisitional household goods or you were counting on the production to land in time and so information technology could be given as a souvenir. Whatever the example, the commenters propose customers who come up with a skillful reason Amazon's delay is upsetting them are in a good position to get a chip more. As long as it's all washed in a polite fashion. In other words, writing in all caps or too much lament will probably get y'all nowhere.
Given that Amazon's official policy only allows for customer service representatives to offer a freebie on the kickoff belatedly Amazon Prime delivery, the company might exist less willing to offer a bargain if delays starting time to pile up. As such, it's a good idea to get for it all the first fourth dimension around or face up the possibility of more than pushback on subsequent attempts.
Bonus tip: Avoid Twitter
One more thing: While information technology'due south fine to complain to Amazon on Twitter, the company discourages sharing order data on the social network and typically directs users to its client service folio. So, although Twitter might exist more convenient, information technology won't expedite a resolution.
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Source: https://www.tomsguide.com/us/late-amazon-prime-delivery,review-3982.html
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